FROSTEN

At FROSTEN, your satisfaction is our priority.
If you’re not happy with your order, don’t worry — we’ve got you covered!

✅ Return Policy

• You can request a return within 7 days of delivery.

• Product must be unused, unwashed, and in original packaging.

• Returns are accepted only for damaged, defective, or incorrect items.

💰 Refund Policy

• Once your return is approved and product is received, your refund will be processed within 3–5 business days.

• Refunds are made to the original payment method.

• For Cash on Delivery (COD) orders, refund will be issued via bank transfer or wallet credit.

⚡ Need Help?

Contact us at frosten519@gmail.com or through our website’s Contact Us page.
We’re here to assist you 7 days a week!

 At FROSTEN, we aim to deliver your orders as quickly and safely as possible. 

🚚 Order Processing

👉 All orders are processed within 1–2 business days after confirmation.

👉 Orders placed on weekends or holidays will be processed on the next working day.

🚀 Shipping Time

👉 Standard delivery time is 5–7 business days depending on your location.

👉 Remote areas may take an extra day or two.

🏠 Shipping Coverage

👉 We currently ship all over India.

👉 Please double-check your delivery address and contact number before confirming your order.

💰 Shipping Charges

👉 Absolutely Free Shipping on all orders — no hidden fees.

👉 Cash on Delivery (COD) is available for all eligible orders.

📦 Order Tracking

👉 Once shipped, you’ll receive a tracking ID and link via SMS or email.

👉 You can track your shipment directly on our website or through the courier partner’s site.

⚠️ Delays & Support

👉 Rare delays may occur due to weather, festivals, or courier issues. 

👉 For any concerns about shipping or tracking, contact us at frosten519@gmail.com — we’ll help you right away.

At FROSTEN, your privacy is important to us.
We are committed to protecting your personal information and ensuring a safe shopping experience.

🧾 Information We Collect

We may collect your name, email, phone number, and shipping address to process orders and provide support.

⚙️ How We Use Your Data

👉 To process and deliver your orders

👉 To send order updates and promotional offers (only if you opt-in)

👉 To improve our website and customer service

🔐 Data Protection

We never share or sell your personal data to third parties.
Your information is stored securely and used only for order-related purposes.

📩 Contact Us

If you have any questions about our privacy practices, email us at frosten519@gmail.com.