Return Policy

🔁 FROSTEN – Return & Refund Policy

At FROSTEN, we always aim to deliver quality products and a smooth shopping experience.
If something isn’t right with your order, we’re here to help! 💙

🕒 Return Window

You can request a return or exchange within 7 days of receiving your order.
After 7 days, unfortunately, we cannot accept returns or exchanges.

📦 Eligibility for Return

To be eligible for a return:

  • The product must be unused, unwashed, and in its original packaging with all tags intact.

  • You must have a valid order number and proof of purchase.

  • Damaged or wrong products must be reported within 48 hours of delivery.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Innerwear or undergarments

  • Accessories (if applicable)

  • Items marked as “Final Sale” or “Non-returnable” on the product page

🔁 Exchange Policy

If you ordered the wrong size, don’t worry!
We offer size exchanges within 7 days of delivery (subject to stock availability).

💸 Refunds

Once we receive and inspect your returned item, we’ll notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.

🚚 Return Shipping

  • If you received a defective or wrong product, return shipping is free.

  • For all other returns (like change of mind or size issue), the customer pays the return shipping cost.

🧾 Cancellations

You can cancel your order before it is shipped by contacting our support team.
Once shipped, cancellations are not possible — you can initiate a return after delivery.

📸 Proof for Damage/Issue

Please share clear images or videos of the defective/wrong product at:
📧 frosten519@gmail.com
📞 +91 99831 95914

🌟 Our Promise

We work hard to make every purchase perfect.
If you face any issue, our team will make sure it’s resolved quickly and fairly — because your trust matters most to us. ❤️